You have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following clauses. To receive a refund the items must be retrieved integrally, complete in every part and packed in the original packaging. The items can only be used and worn for the strict time necessary to establish and verify its size, fabric and nature following the common norms of diligence and hygiene. Returns are only accepted in presence of label and original receipt, for the sleep-on also the box is required. Returns are guaranteed for any product except for customized ones. In this case returns will be accepted only in the case of fallacy, within the times and conditions explained above. Products on sale on justbefore.it are sold and accounted for by GOLDEN LIFE ITALIA srl CON SOCIO UNICO in Via R. Audinot, 34 – 40134 Bologna (IT), C.F. P. IVA n. 03303131209. For any doubt or enquiry regarding our return policy contact us at the number +39 3923065597 or by mail at customercare@justbefore.it. We are available Mon-Fri 10:00 -13:00 and 14:00 - 17:00.

Return procedure

As said you have 14 days from receipt of your order to request a return. The return is your right and it will always be accepted if you proceed with your request following these steps:

1. Return

Fill in the paper form for the return that you find amongst the documents of the shipment and put it in the return package. If you can’t find the form contact us at +39 3923065597 or via e-mail at customercare@justbefore.it. The return must be done with the original package or with a valid alternative at the following address:

JB4 GOLDEN LIFE ITALIA S.R.L.
Via dei Pignattari, blocco 3740050
Funo di Argelato (BO)

We suggest to use a service that includes the possibility to track the pack such as Poste Italiane or SDA. Make sure that the package is in the hands of the courier within 14 days since the day you received the order. We will verify and eventually accept your order within 1-3 business days since we receive the return and we will send a confirmation email. If you paid cash at delivery please specify your bank coordinates at customercare@justbefore.it in order to complete the refund:

Name and Surname of account owner:
Name of the bank:
IBAN:
SWIFT Code / BIC:
Order Number:

The refund always includes the price of the item returned, it does not include the delivery costs (except fo promotional offers previously specified).

2. Change size / item

Not your size? The item is not as you were expecting? Contact as at +39 3923065597 or via e-mail at customercare@justbefore.it communicating the following.

Order number:
Order Date:
Code and description of the article you want to change:
In case of size change: desired size
In case of item change: code and description of desired item and size indication.

We will verify for you availability in size and item of the requested piece and if possible we will confirm the change. Once you receive confirmation procede as follows:

- Pack with care in the original box or alternatively another appropriate box.

- Ship with a courier of your choice at:

JB4 GOLDEN LIFE ITALIA S.R.L.
Via dei Pignattari, blocco 3740050
Funo di Argelato (BO)

We suggest to use a service that includes the possibility to track the pack such as Poste Italiane or SDA. Make sure that the package is in the hands of the courier within 14 days since the day you received the order. We will verify and eventually accept your order within 1-3 business days since we receive the return and we will send a confirmation email. In case of item change it can only be acceptable for amounts equal or minor to the one purchased. For any doubt or enquiry regarding our return policy contact us at the number +39 3923065597 or by mail at customercare@justbefore.it. We are available Mon-Fri 10:00 -13:00 and 14:00 - 17:00.

LEGAL WARRANTY ON DEFECTIVE GOODS

Furthermore what explained above, GOLDEN LIFE ITALIA recons a legal warranty of 24 months for eventual defective products. A product can considered defective if in the moment it is handed is damaged or if within two years since the purchase it presents a fabric or process defect. In the eventuality of a defective product GOLDEN LIFE ITALIA SRL will proceed with the reparation or substitution of the item. Whether these solutions are either impossible or too costly GOLDEN LIFE ITALIA SRL you can ask a fair reduction in price or the resolution of the contract with respective refund of the buying price. All costs for restitution will be faced by GOLDEN LIFE ITALIA SRL.